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How do you future-proof your business in the age of AI?
In this episode of i-SIGMA Live, Aaron Ryssemus, CEO of O’Neil Software, shares a clear-eyed view of where the records and software industry is headed. He emphasizes that innovation only works when built on a secure foundation—pointing to SOC 2 and ISO as essential for earning customer trust.
On AI, Aaron offers a grounded perspective: while transformative, it should enhance—not replace—the human insight and relationships that drive real value. He also highlights the shift toward customer-centric models, like the Annex marketplace, designed to reduce friction and align with modern buying behavior.
Ultimately, success comes down to culture—organizations that prioritize learning, experimentation, and customer experience will be best positioned to adapt and lead.
Listen to the full episode to hear Aaron’s roadmap for staying relevant and ahead of disruption.
