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Co-owners Brian Olson and Gerd Poppinga chose O’Neil on day one and never changed. A short profile of a records center built on one platform.
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Originally published 2021. Company details and product names reflect the business and the O’Neil platform as of that date.
| Company | Offsite Data Depot LLC |
|---|---|
| Founded | 2006 |
| Location | Carson City, Nevada |
| Co-Owners | Brian Olson and Gerd Poppinga |
| Volume | More than 100,000 boxes; over 150 clients across multiple industries |
| Platform | O’Neil from day one — RS-SQL® and RSWeb.NET® |
Why they chose O’Neil on day one
Offsite Data Depot sought to define what set them apart and how they could serve the market better. Their strategy focused on delivering superior service, fulfilling unmet client needs, and offering more options at competitive prices.
Offsite Data Depot needed a solution offering invoicing, scheduling, automated monitoring, reporting, error management, wireless access, retention scheduling, and multi-site functionality. They found that and more with O’Neil’s RS-SQL.
“From day one, we chose O’Neil because of the capabilities of their RS-SQL® and RSWeb.NET® technologies,” said Brian Olson, Co-Owner of Offsite Data Depot. “O’Neil offered the most comprehensive record center package, and we are continually surprised that competitors can’t match the basic services we provide.”
What clients can do themselves
To offer their clients 24/7 access to information, Offsite Data Depot implemented O’Neil’s RSWeb.NET. The portal lets clients manage their records, place service orders and check account details themselves, at any hour.
Support
With O’Neil support centers in the U.S., UK and Australia, Offsite Data Depot has technical assistance available around the clock. At the time of writing, 98% of service calls were answered by a live person with no wait time.
Looking ahead
Both Brian Olson and Gerd Poppinga, Co-Owners of Offsite Data Depot, agree:
“We’re not sure what technology advancements lie ahead, but we know O’Neil will be there to support us.”
Offsite Data Depot’s partnership with O’Neil allowed them to expand their services while keeping costs low and service quality high. They now store more than 100,000 boxes and serve over 150 clients across multiple industries.
