OFFSITE DATA DEPOT LLC

Making the Right Decisions for Business Success

Every decision in business has consequences. It’s like driving a car with only two gears: forward or reverse. Decisions either move you toward your goals or take you further from them. That’s why making the right business decisions is crucial for success.

This is a story of a company that made the right decisions—choices that led to achieving their business goals profitably and effectively through a partnership with O’Neil Software.

Challenge 1: Clarify Vision, Purpose, and Core Values

Great companies are built on a clear understanding of their vision, purpose, and core values. Offsite Data Depot sought to define what set them apart and how they could serve the market better. Their strategy focused on delivering superior service, fulfilling unmet client needs, and offering more options at competitive prices.

“From day one, we chose O’Neil because of the capabilities of their RS-SQL® and RSWeb.NET® technologies,” said Brian Olson, Co-Owner of Offsite Data Depot. “O’Neil offered the most comprehensive record center package, and we are continually surprised that competitors can’t match the basic services we provide.”

Challenge 2: Find the Most Comprehensive Record Center Solution

Offsite Data Depot needed a solution offering invoicing, scheduling, automated monitoring, reporting, error management, wireless access, retention scheduling, and multi-site functionality. They found that and more with O’Neil’s RS-SQL.

RS-SQL is a robust, feature-rich records management platform that ensures accurate data management from storage to destruction. Designed for businesses of all sizes, it scales seamlessly and supports even the most complex operations. With RS-SQL, Offsite Data Depot improved efficiency, reduced operational burdens, and provided exceptional customer service.

Challenge 3: 24/7 Online Customer Access

To offer their clients 24/7 access to information, Offsite Data Depot implemented O’Neil’s RSWeb.NET. This secure online portal allows clients to manage their records, place service orders, and access account details anytime, anywhere—saving time and enhancing customer satisfaction.

Challenge 4: Reliable Technical Support

With O’Neil’s support centers in the U.S., UK, and Australia, Offsite Data Depot benefits from 24/7 global technical assistance. An impressive 98% of service calls are answered by a live person with no wait time—ensuring uninterrupted business operations.

The Solution: Purchase Your Last System First 

Both Brian Olson and Gerd Poppinga, Co-Owners of Offsite Data Depot, agree:

“We’re not sure what technology advancements lie ahead, but we know O’Neil will be there to support us.”

Offsite Data Depot’s partnership with O’Neil allowed them to expand their services while keeping costs low and service quality high. They now store more than 100,000 boxes and serves over 150 clients across multiple industries.

Their journey highlights the power of making well-informed, strategic decisions. By choosing O’Neil Software, Offsite Data Depot turned their business vision into reality—effectively, efficiently, and profitably.