In any industry or business, getting people in the door is a key to success. Perhaps an even bigger challenge is keeping them coming back. Great service makes your customers feel that you care about developing a long-term relationship, more than just closing the deal. Here’s a case study on a company who understands how great customer service is essential

January 17, 2021

Every decision you make in life has consequences. It’s like a car with only two speeds: forward and reverse. It will either lead you to your goals, or away from them. So you need to make certain that every decision you make, is taking you in the direction you want to be headed. Here’s a Case Study on a company

January 16, 2021

Stevedoring and Pilotage Services. What do they possibly have in common with records management? Both are in the business of organizing and navigating crowded and congested situations. And both have control over the speed, direction and movements of their items. Here’s a case study on a freight forwarding champion, who expanded into document storage/management. They’re using O’Neil software as a

December 31, 2020